You have 91 days to return goods to us. If you wish to return an item, please email our customer services using the contact form on the top right-hand side of the website.
We only accept returns if goods are unopened or within sell by period of at least 120 days of resale.
Goods must be received by our returns department in an unopened and sellable condition. Any seals, such as a heat seal or clip seal on pouches or a pressure seal on jars, must not be broken and be fully intact.
All returns must be sent recorded delivery, As we are not responsible for any loss or damages that may occur in transit. The customer is responsible for any return charges with the courier.
We cannot accept returns based on a customers individual taste preference. We offer a comprehensive range of single servings which are available to purchase, giving an opportunity to become familiar with a product and its taste/texture before committing to a full pouch.
If you believe a product to be faulty, please contact us before returning any products, giving us as much detail as possible as to the fault. We will then advise whether we need the item to be sent back to us for inspection. If needed, and we agree with the fault once we have completed our inspection, we will refund the price you paid, including reasonable return postage costs.
The decision on replacements and refunds is entirely at managements discretion.
Address for returns:
Raw Sport, Unit 11 Trent Industrial Estate, Wetmore Road, Burton-on-Trent, Staffordshire. DE14 1QY
Exclusions Apply
- If items are purchased in Buy 2 Get 1 Free or any other special price or promotion.
- Out of date or sale items. Do not qualify.
